E-Discovery Roles and Responsibilities in a Successful Litigation Readiness Program Records Management Roles and Responsibilities in a Successful RM Program The ECM Governance Model Information Organization You Gotta Know the Territory: How to Segment your ESI A Manageable Taxonomy of Taxonomy Management Tools Program Framework, Roadmap, and Recommendations Process Design and Implementation E-D Process Flow Diagrams for your Current and Target Future State 3 Best Practices for Developing Records Management Policies and Procedures The Difference between Records Management Policies, Procedures, and Guidelines The Processes for Managing your RM Rules Here’s the First Draft of your Social Media Policy Architecture and Technology How Different is Legal Document Management?
Next we will touch upon Csikszentmihalyi’s concept of process flow and study Kouzes & Posner’s Practice # 4: Enabling Others to Act – Principle 2: Strengthen Others
People need to get their “work done” and stick-on notes attached to paper documents as well as “chicken scratch” comments directly on paper documents flowing through the white collar process flow are not that efficient; BUT that was all we had until the document flow went electronic and the social media tools emerged
For the last 8 years I’ve always had at least one conversation, across different groups of customers, about the benefit of corporate collaboration tools versus the comfortable combination of e-mail and shared drives. I was amazed with the results of a great study by the Harvard Business...
1 Comment - Email is not the problem, it is a symptom of a process flow problem
This means moving away from "things" to "actions" or from "the what" to "the how" of producing results. 3) Format-neutral process flows -- It takes more than configuring search and organizing content to transform users into producers
Our SharePoint 2010 deployment is designed to steer clear of that undesired outcome by honoring innovators and respecting process flows. In balancing that equation here are a couple of starting gates for SharePoint architects and ECM managers to consider: Open up an in-bound email link from your Exchange Server to your SharePoint discussion boards
An out-of-the-box process flow like Content Organizer would let the sanitation folks haul away the shiny, new SharePoint 2010 cartons and leave the architecting to us KM grunts
Is a chat exchange in a process flow context a record to be regarded as material?
For our users connecting the pain point dots is a mish-mash of process flows and cross-organizational designs (and all those “single” login codes to prove one’s access-worthiness)
Behold, the kitchen blender school of one-click step throughs for all process flows under the billable sun